Always by your side
Technical Support
Our technical support ensures maximum reliability for filling and sealing machines used in the Food & Beverage and Life Science industries. With fast expert assistance and smart digital tools, we keep your production lines efficient, safe, and compliant with the highest quality standards.
Our dedicated service desk is your single point of contact for any issue, whether related to filling, sealing, or other packaging processes. We coordinate internally to ensure your case is handled by the right expert in mechanical engineering and special-purpose solutions.
Through secure VPN connections, our technicians can access your machines remotely to diagnose issues, optimize performance, and resolve many problems without the need for on-site intervention. This service helps you keep your packaging and sealing equipment operating at maximum uptime.
When remote assistance is not sufficient, our global network of service technicians is available to provide direct support at your facility and restore operations quickly, minimizing downtime in your production lines.
We provide Tiki, our dedicated ticket system, where you can submit support requests, track progress, and review your service history in one secure place.
Log in to Tiki to access our service ticket system and keep your operations running smoothly.
Spare Parts Management
Unplanned stops are costly. Our spare parts management ensures that essential components for your equipment are always available without delay. Parts are produced in-house or sourced from carefully audited partners worldwide, all meeting Rychiger’s strict quality standards. From the start, we help identify critical wear parts and define stock strategies, from scheduled deliveries to framework agreements. This approach keeps production secure, improves machine availability, and minimizes downtime risks.
Preventive Maintenance
Long-term reliability requires proactive care. With our preventive maintenance programs, we provide scheduled inspections and service packs that reduce failures, extend system lifetime, and stabilize output quality. For manufacturers in Food & Beverage and Life Science, this means safer operations, predictable planning, and optimized total cost of ownership.
Good service starts with establishing close relations with our customers.